Refund policy

Every item is printed for you after you order.

Change of mind

Because every item is made to order, we cannot accept returns or exchanges for change of mind, or for the wrong size being ordered. Please check the size guide on the product page before you buy.

Damaged, defective or incorrect items

We will always put right anything that is our fault. Email support@wearthedrop.com within 30 days of delivery with your order number and clear photographs of the item and the shipping label. We will send a replacement or issue a full refund, whichever you prefer, at no cost to you. Please do not send anything back unless we ask you to.

Orders that do not arrive

If tracking shows your order as delivered but it has not reached you, contact us within 30 days of the delivery date and we will investigate with the carrier.

Incorrect delivery addresses

If an order is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipping. The cost of reshipping is payable by the customer.

Cancellations

Orders can only be cancelled before production begins. Email us as soon as possible and we will cancel it if we still can.

Refunds

Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take longer to show it.

Contact

Email support@wearthedrop.com and we will reply within two business days.